Delivery Information
At Wild Sky Gear, we aim to get your order to you quickly, reliably, and at a fair cost. Below is everything you need to know about how we ship.
Order Processing & Dispatch
Your order will be processed and dispatched without undue delay, usually within 3 working days after payment has been taken.
- We normally ship within 1–2 working days.
- If there is any delay (for example, during peak periods or when we are away on the trail), we will post a notice on the website and at checkout.
UK Delivery
Free UK Delivery
- All UK orders are sent free of charge via Royal Mail 1st Class.
- Royal Mail aims to deliver 1st Class post the next working day (not guaranteed).
Upgrades Available
- If you need your order sooner, you can choose Royal Mail Tracked 24 or Special Delivery at checkout for an additional charge.
International Delivery
We are pleased to offer Free International Shipping by Royal Mail International Standard on all orders of £9.99 or more. Due to customer demand, we have made our Lightload pack towels and TRUST deodorant available internationally. These items, along with a small number of other products, include a delivery supplement to cover the additional cost of supplying them internationally.
Important – Customs Duties & Taxes
- Free shipping covers the postage cost only.
- Customs duties, VAT, and handling fees may be charged by your country’s postal or customs authorities when your parcel arrives.
- These charges are not set, controlled, or collected by Wild Sky Gear. You must pay them directly to the relevant authorities before delivery can be completed.
- We cannot estimate these costs, as they vary by country and product type.
Estimated Delivery Times
- Europe: Typically 5–7 working days from dispatch
- Rest of the World: Typically 7–10 working days from dispatch
- Timescales are estimates and do not include delays caused by customs processing.
Tracking
- UK orders sent via Royal Mail 1st Class are not tracked in transit, but parcels are scanned and delivery is confirmed at the point of delivery.
- UK upgrades and some international services include tracking; details will appear in your dispatch email when applicable.
- Royal Mail International Standard is an untracked service. If you require tracking, please select a tracked option at checkout.
Lead Times
We work hard to keep our gear in stock, so unless otherwise stated, all our products have no lead times and will ship immediately.
If an item is out of stock, you can request an email notification when it becomes available again by clicking the “Email me when back in stock” link on the product page. We will not use the email address you provide for any purpose other than sending this notification.